Returns & Exchanges

At Think Jerky, we stand behind the quality of our chef-crafted snacks and want you to be completely satisfied with every bite. Due to the perishable nature of our products, we offer replacements or refunds for any items that arrive damaged or do not meet our high quality standards.

Return Process

• 1.
  Contact Support

  Email our customer service team within 14 days of delivery with your order number and a brief description of the issue.

• 2.
  Provide Documentation

  Include clear photos of the packaging and product if you received an item that was damaged during transit or has a quality defect.

• 3.
  Review Process

  Our team will review your request within 48 hours to determine if a replacement or a full refund to your original payment method is appropriate.

• 4.
  Resolution

  Once approved, we will ship out a fresh batch of jerky immediately or process your refund, which typically appears on your statement within 5-7 business days.